Symptoms: - If you use Outlook, one or more of the following May, the question arises:
* The prospects are very slow.
* You can not open attachments.
* You can not open an e-mail, even if you can connect.
* Outlook stops responding or "hangs."
The main reason: - the east-south-east of the problem may be one or more of the following conditions:
* A TCP / IP problem Outlook client or the Microsoft Exchange Server.
* There are hardware problems, network equipment - such as cable or failure, incorrect configuration of the software or device drivers in May need to update or firmware. Network equipment in May of the following questions:
ö network interface card (NIC) on the client Outlook
ö map to Exchange Server
ö switching network
ö network routers
ö Network Firewall
* Driver to update the firmware or does not match your version of Microsoft Outlook.
Decision: - To solve these problems, attempt to determine if there is one that some, or all Outlook clients encountered symptoms.
* If some but not all customers affected, the network connection, the impact is only part of the network in May, is the root of the problem. To solve this problem, try the following:
ö find a cable or a bad connection.
ö whether the driver or firmware update can be used for routers, switches and firewalls in the network.
* If there is one of the interested clients, TCP / IP or the NIC on the client computer can be the root of the problem. To solve this problem, try the following:
ö Judge TCP / IP is the problem.
#
* Re-install TCP / IP.
* Updated network card drivers.
* Replacing the card.
# If all customers were affected, TCP / IP or the NIC in the Exchange Server may be the problem. To solve this problem, try the following:
* Define, in the TCP / IP is the problem.
# Re-install TCP / IP.
# Updated drivers for the NIC.
# Replace the NIC.
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